Here at Elite Events ECL we are ISO9001 trained for process writing, procedure mapping and internal auditing. While this is something that we are really excited about, what does it actually mean for you and your business?
Ask yourself this question; you have employees within your business that do an excellent job, but do you know how they do it? If they were to go on long-term sick suddenly tomorrow, what would you do? If they handed in their notice and were leaving in a month, how easily could you find and train a new employee to take on their role?
By writing down what your employee does, step by step, this will bring uniformity into your business. It will enable you to see what your employees do within your business and how they do it. You could get your employees to all do their own process writing. But would this really work? The issue with employees writing their own processes and procedures is that they know what they’re talking about, but they may miss steps because they think they’re obvious, but they wouldn’t be to someone else.
This is where we can help. We will take time with each employee to really get down to the nuts and bolts of what they do and how they do it. As an outsider of the business we can ensure that those ‘obvious steps’ aren’t missed. This means if someone leaves, and a new employee comes in – their role is covered, and the new employee will find it easy to follow the procedures and policies.
By having the processes and procedures written down clearly it means time is saved when a new person joins your team. They can quickly understand how to manage their role and job responsibilities. Nobody needs to take time out to help the new employee and your new employee will feel confident knowing how to do their job.
When you are the ‘newbie’ in a company it can feel horrible if you have to keep asking colleagues for help or answers. Their colleagues may get annoyed having to keep answering the questions too. Or, worse than that – they might not know the answer. By having the processes and procedures written down you know that you have everything you need for long term sick cover or a new employee to the business.
What would happen if one of your key employees fell seriously ill tomorrow and needed time off for a few months? How would your business cope? Do you know everything that your employee does for the business and how they do it?
Call Elite Events ECL now to get your process writing and procedure writing in place. It’s your bible for a new person and includes everything you, your business and the new person needs to know. The worst may never happen, but if it does – at least you’ll know you’re prepared.